SHIPPING & RETURN POLICY

SHIPPING/DELIVERY POLICY

THERAPY SESSION exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

The delivery/shipping charges for each order will vary according to weight and destination, as follows:

THERAPY SESSION is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

We endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order for a full refund.

Once you have placed your order you will receive an email confirmation with your expected delivery details. If your order does not arrive by the scheduled date, please contact us via email info@therapysessionstores.com. Further, Kindly note that orders are not shipped or delivered on Fridays or holidays.

Please note that we may cancel any order without prior notice or contact and the customer will be refunded in full.

If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

If you place an order in error, or change your mind once it has been placed, it is your responsibility to return the item to us for a refund, this is due to fast-dispatch times of our warehouse. We are not liable for return postage costs of the item and requests to 'return item to sender' or cancel the delivery does not change this. 

International Customers

Please note that we currently do not ship internationally (outside of Saudi Arabia).

RETURN AND EXCHANGE POLICY 

We are happy for the customer to return items providing there is a good reason for return. You can return an item within 3 days from the day your order was received for a full refund or exchange. 

All returned items must be unworn and in re-sellable condition, with the tags still attached and in its original packaging. We reserve the right to return the item back to the customer if these conditions aren't met.

Please note that returns are currently not free and it will be the full duty of the customer to pay for the return-associated costs of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during transit.

All of our items are inspected once they are received at the fulfillment centre - if they are found to be damaged or dirty, we are entitled to have this sent back to the customer as this is a condition of our returns and refund policy. If our fulfillment team find the item to be in an un-resellable condition, a specialist team can review this on a case by case basis. However, please bear in mind this will inevitably add more time until you may receive a refund.

Products returned for an exchange will have to pay extra charges for their exchanged product to be sent out. Additionally, we are unable to offer exchanges or refunds for any sale or discounted products.

Please note, it can take up to 14 days to receive and complete your return or exchange. In the event that a refund is due, we will refund the customer the amount paid for the item found within the receipt and order details. This does not include external costs such as shipping fees. Once we have completed the refund on our system, this will be processed within the timescales of your payment provider.

Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.